We stand behind the quality of our product and guarantee to the original purchaser that our products shall be free from defects in material and workmanship for a period of 30 days from the original purchase date. This warranty applies to the products under normal use and is subject to all product usage documentation. In the event you need to exchange your Lava Pods battery, simply complete our online Return Form; if you don’t have a lavapods.com account, you’ll be asked to set one up. Your replacement product typically leaves our warehouse within two (2) business days of the approval of your return. Your request must be received within 30 days from the original purchase date. We reserve the right to refuse any exchange request that does not meet these requirements. All sales are final. Flavor cartridges and disposable products are NOT eligible for replacement or exchange.